{"id":6378,"date":"2020-08-19T12:26:38","date_gmt":"2020-08-19T09:26:38","guid":{"rendered":"http:\/\/tokouklospito.gr\/returns\/"},"modified":"2022-09-26T12:22:21","modified_gmt":"2022-09-26T09:22:21","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.tokouklospito.gr\/en\/returns\/","title":{"rendered":"Return Policy"},"content":{"rendered":"[vc_row et_column_align=&#8221;align-center&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_empty_space height=&#8221;64px&#8221;][vc_custom_heading text=&#8221;Return Policy&#8221; font_container=&#8221;tag:h3|font_size:36|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text]\n<div class=\"main-page-wrapper\">\n<div class=\"container\">\n<div class=\"row content-layout-wrapper align-items-start\">\n<div class=\"site-content col-lg-12 col-12 col-md-12\" role=\"main\">\n<article id=\"post-3476\" class=\"post-3476 page type-page status-publish hentry\">\n<div class=\"entry-content\">\n<p><strong>Order cancellation<br \/>\n<\/strong>The user may, by using any means of communication, cancel an order placed by using the Store, so that it is not executed, if it has not already been executed (concerns orders that are in the \u201cPending\u201d stage).\u00a0Orders that are in the process of \u201cIn progress\u201d or \u201cOn shipment\u201d have already begun to be designed and manufactured or have already been sent, so they can no longer be cancelled.<\/p>\n<p><strong>Return of products<br \/>\n<\/strong>The user has the right to return the product\/s purchased, without compensation and without being obliged to notify the reason for which he wishes to return, within fourteen (14) days from the date of receipt.\u00a0The return applies to the whole product and cannot be exercised only in part (eg in accessories).\u00a0To be able to return a product, the following must apply and take place:<\/p>\n<ul>\n<li>The product should be in its original condition and packaging as received.<\/li>\n<li>The product must not have been used or any intervention \/ modification made since it was received<\/li>\n<li>The product should not be worn beyond the test where applicable (eg earrings, bracelets, necklaces, etc.)<\/li>\n<li>If the product comes with a gift, it should be returned with the product<\/li>\n<li>You must have proof of purchase \/ invoice<\/li>\n<li>The user should contact the company either by phone at 2102838842 or by email at\u00a0<a href=\"mailto:info@tokouklospito.gr?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=en-GB&amp;_x_tr_pto=nui\">info@tokouklospito.gr<\/a>\u00a0and state his intention.<\/li>\n<li>The product should be returned to the address below: The Doll House, Ath. Vintzilaiou 2, Lykovrisi 14123<\/li>\n<\/ul>\n<p>The return of the product is done exclusively at your own risk, either by bringing it yourself to the above address, or by regular mail, or by courier company provided it arrives at our headquarters within 14 days.\u00a0Please make sure the packaging of the shipment is secure so as not to cause any damage during transport.\u00a0The Company is not responsible for the loss or destruction of the product during the transfer.\u00a0The purchase receipt \/ invoice must also be included in the package.<\/p>\n<p>Shipping costs \/ expenses in all the above cases are borne by you<\/p>\n<p>When we receive the product, we will refund your money within 14 days in the same way as the transaction was made during the purchase.\u00a0If the payment was made by cash on delivery, you will indicate an account in the name of the consumer who placed the order to credit the amount.\u00a0The money that will be credited is the price at which the product was purchased.\u00a0Shipping or cash on delivery costs or any other costs paid during the transaction are not refundable.<\/p>\n<p><strong><br \/>\nProduct Change<\/strong><\/p>\n<ul>\n<li>If you wish, instead of refunding, you can choose to buy another product from the catalogue of our online store.<\/li>\n<li>Contact us at\u00a0<a href=\"mailto:info@tokouklospito.gr?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=en-GB&amp;_x_tr_pto=nui\">info@tokouklospito.gr<\/a>or at 2102838842 informing us about the product you are interested in.\u00a0Shipping costs in this case are borne by you.<\/li>\n<li>If there is a difference in the final payment amount with that of the refund amount, then\n<ul>\n<li>If the final purchase amount is greater than the refund amount, the difference must be paid through one of the payment methods listed in the Payment Methods section.<\/li>\n<li>If the final amount is less than the refund amount, you will be credited the difference in the same way as the initial payment.\u00a0If the payment was made by cash on delivery, you will indicate an account in the name of the consumer who placed the order to credit the amount<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><br \/>\nReturn of defective products<br \/>\n<\/strong>The company makes sure that our products leave our headquarters in good condition, and we check their packaging before shipping. However, there is a chance that the package will reach you damaged. You should inform us as soon as possible about this either by phone at 2102838842, or by e-mail at\u00a0<a href=\"mailto:info@tokouklospito.gr?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=en-GB&amp;_x_tr_pto=nui\">info@tokouklospito.gr<\/a>\u00a0sending a photo of the product to proceed with its return.\u00a0Otherwise, the return will not be possible.\u00a0The return costs is borne by the company.\u00a0A necessary condition for the return to be accepted is that the product is in its original packaging.\u00a0In this case, the product you or someone else bought from our online store is re-shipped.\u00a0In this case the shipping costs are borne by the company.<\/p>\n<p><strong>Non-refundable products:<\/strong><\/p>\n<ul>\n<li>Products made on demand (eg some idea you had and made it for you)<\/li>\n<li>Products that are personalized (eg with a name)<\/li>\n<li>Custom made products<\/li>\n<li>Any item after 14 days from the date of receipt.<\/li>\n<li>If there is no proof of purchase \/ Invoice.<\/li>\n<\/ul>\n<p><strong>We reserve the right to refuse a refund if:<\/strong><\/p>\n<ul>\n<li>There are indications that the product has been used.<\/li>\n<li>There are indications that the product is damaged.<\/li>\n<li>The product was returned incomplete.<\/li>\n<\/ul>\n<p><strong>Force majeure:<\/strong> \u00a0If for reasons of force majeure (eg bad weather, strikes, lack of stock, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by e-mail or telephone, in order to tell us if you wish to complete your order.<\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row et_column_align=&#8221;align-center&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_empty_space height=&#8221;64px&#8221;][vc_custom_heading text=&#8221;Return Policy&#8221; font_container=&#8221;tag:h3|font_size:36|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space][vc_column_text] Order cancellation The user may, by using any means of communication, cancel an order placed by using the Store, so that it is not executed, if it has not already been executed (concerns orders that are in the \u201cPending\u201d stage).\u00a0Orders that are&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/pages\/6378"}],"collection":[{"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/comments?post=6378"}],"version-history":[{"count":2,"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/pages\/6378\/revisions"}],"predecessor-version":[{"id":6380,"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/pages\/6378\/revisions\/6380"}],"wp:attachment":[{"href":"https:\/\/www.tokouklospito.gr\/en\/wp-json\/wp\/v2\/media?parent=6378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}